Workable offers flexible plans to meet our users' evolving needs. This article provides guidance on how to effectively manage your self-service subscription plan, whether you're looking to upgrade to access more jobs and features or downgrade to optimize costs.
Important notes:
- If a plan transition is not included below or you face any issues, contact our support team for further assistance.
- If your plan is purchased through manual invoicing and you need to make any transitions, please contact our support team or your designated point of contact at Workable.
Upgrades
Upgrading your current plan is available without the need to cancel your current subscription. The system will handle the transition automatically and perform the needed actions (prorated billing or refund for the remaining days) depending on the transition. An upgrade is considered:
- Moving from Standard monthly to Standard annual.
- Moving from Standard (monthly or annual) to Premier
- Adding an additional package to your existing plan (Recruiting/HR)
| Transition | How to upgrade? |
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From Standard monthly to Standard annual * Your existing subscription is canceled, a new one is created, and a refund is issued automatically for unused days. |
To transition from Standard monthly to Standard annual:
For any other transition of this category just go to Settings > Plan page and upgrade to the new plan. |
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From Standard (monthly or annual) to Premier |
Go to Settings > Plan page and upgrade to the new plan. |
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Add a package |
Go to Settings > Plan page, select the additional package, and upgrade your plan. |
Downgrades
A downgrade is considered:
- Moving from Premier to another lower-tier plan
- Removing a package from your existing plan (Recruiting/HR).
| Transition | How to downgrade? |
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From Premier to any plan |
Downgrading from the Premier plan to another lower-tier plan is not possible with the process described above. Please contact your Account Manager for further assistance. |
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Remove a package |
Removing a package from your current plan is not possible when your subscription is active. Please contact us for further assistance. |
Pause your subscription
You can cancel/temporarily pause your subscription and archive all positions while keeping access to your data. To do that, you should cancel your subscription renewal as described here.
Once you are ready to continue your hiring, you will need to purchase a new subscription from your Plan page.
⚠️ Important: Refunds are not possible for early cancellations/downgrades. You should only cancel your plan right before its renewal date or cancel your subscription renewal.