Accepting an invitation to join Workable

When a colleague invites you to your company’s Workable account, you’ll receive an invitation email with a unique link. Accept the invitation to activate your access and start using Workable.

Before you accept the invitation

Use the individual email address your company invited. Shared email addresses and aliases aren’t supported for individual Workable membership.

If you’re already signed in to Workable (e.g., you are part of another account), sign out of Workable before opening the invitation link. This helps avoid being redirected to an existing account instead of accepting the invitation.

Accepting your invitation

I don't have any account with Workable

To join your company’s account for the first time:

1. Open the invitation email and select the invitation link.
   
2. Enter your first and last name as you’d like them to appear in Workable.
3. Set a password that meets the requirements shown, or choose to join using your Google, LinkedIn, or Microsoft account.
4. Complete the sign-up process to access your company’s Workable account.

After joining, you can sign in again using your usual sign-in method. The information and features you can access depend on the permissions your company has assigned to you.

I already have an existing account with Workable

If the system detects that your email address is associated with any existing Workable account (even for another company), then it will redirect you to sign in instead of sign up. To join an additional Workable account:

1. First, make sure that you sign out of Workable before opening the invitation link. This helps avoid being redirected to any existing account.
2. Open the invitation email and select the invitation link.
   
3. The system will prompt you to sign in instead of signing up because another account is already associated with the same email address. Enter your email address and your password. If you don't remember your password, then you can reset it: Logging in with your password and resetting it
   
4. Once you log in, the invitation will be considered accepted and you will be able to see the newly invited account. Check here how to switch between different accounts: How can I switch between multiple accounts?

Troubleshooting invitation issues

I didn’t receive the invitation email

Check your spam folder and search your inbox for emails from @workablemail.com. If you still can’t find the email, ask your Workable admin to resend the invitation. If it still doesn’t arrive, contact Workable Support and include the admin who sent it.

My invitation link has expired

Invitations expire if they aren’t accepted within 30 days. Ask your Workable admin to cancel the old pending invitation and send a new one. Admins can follow the instructions for resending or canceling pending invitations.

The invitation opens an account I’m already signed in to

Sign out of Workable, then reopen the invitation email and select the invitation link again. If the link expired, request a new one from your Workable Admin. Use the individual email address that received the invitation.

I joined, but I can’t see the expected account or features

Contact a Super Admin of your company’s Workable account and ask them to confirm that you have the correct access to the correct account. For other sign-in issues, see troubleshooting login issues.