Note: When a transaction is declined, and the subscription is overdue, certain features won't work. For example, you won't be able to publish or archive jobs.
Card payments
If you receive a card payment error, contact us to find the exact reason for this decline. Sometimes, we can tell why the transaction was declined, but other times, only your bank can confirm the specific reason.
The most common reasons for payment declines are:
- Insufficient funds - the account did not have sufficient funds for the transaction to be processed at the time of the transaction. Subsequent attempts at a later date may be successful.
- Card expired - the card is expired and cannot be used anymore. You will need to use a different card.
- Card declined - your bank is unwilling to accept the transaction without disclosing the exact reason for the decline. You must contact your bank for more details regarding this generic decline.
When you enter updated card information, the card will be reprocessed immediately, so no further action is needed. If you do not enter updated information, the card will be tried again after 3 and 10 days (depending on the decline type). If you resolve the issue, please contact us to retry the charge.
If the last attempt also fails, your account will expire and you will have access only to the Plan and Billing information pages. After 30 days the account will be auto-archived and enter the Free Plan.
Direct debit payments (US only)
If your first direct debit payment fails, your plan will be canceled, and you will be notified to check your details and retry the purchase. Reminder: Confirming the payment with your bank will take 4-5 days.
If one of your recurring payments fails, our payment provider will retry the charge three more times over the next fifteen days.
If the last attempt also fails, your account will expire and you will have access only to the Plan and Billing information pages. After 30 days the account will be auto-archived and will enter the Free Plan.