If you receive a payment error contact us to share with you the exact reason for this decline. Sometimes we can tell why the transaction was declined, but other times only your bank can confirm the specific reason.
The most common reasons for payment declines are:
- Insufficient funds - the account did not have sufficient funds for the transaction to be processed at the time of the transaction. Subsequent attempts at a later date may be successful.
- Credit card expired - the card is expired and can't be used anymore. You will need to use a different payment method.
- Credit card declined - your bank is unwilling to accept the transaction without disclosing the exact reason for the decline. You will need to contact your bank for more details regarding this generic decline.
Note: When a credit card is declined and the subscription is overdue, certain features won't work. For example, you will not be able to publish or archive jobs.
The card will be reprocessed immediately when you enter updated card information so no further actions need to be taken. If you do not enter updated information, the card will be tried again after 1 day, and again after 10 days (depending on the decline type). If you resolve the issue in the meantime please contact us to retry the charge.
If the last attempt also fails, your account will expire and you will have access only to the Plan and Billing information pages. After 30 days the account will be auto-archived and will enter the Read-Only Plan.