Workable offers two options when it comes to emailing and scheduling with your candidates.
You can integrate your company's Gmail or Microsoft 365 Outlook account, or use Workable's standard integration for email and scheduling if your organization uses Microsoft Exchange or other email clients. To check the two options navigate to Settings > Integrations by clicking your profile icon in the upper right.
| Standard Email Integration | Gmail / Microsoft 365 Email Integration | |
| Candidate emails syncing to your email inbox | ✓*1 | ✓ |
| Respond both from your inbox and Workable | ✓ | ✓ |
| Send bulk emails | ✓ | ✓ |
| Manage and use custom signature | ✓ | ✓ |
| Attach files to emails | ✓ | ✓ |
| Candidate followers are notified for email replies | ✓ | |
| Customize subject line for emails | ✓ | |
| CC your coworkers in emails to candidates | ✓ | |
| Your emails to candidates are synced to "Sent" folder | ✓ | |
| Use of your own business email | ✓ | |
| Import emails from your inbox to Workable | ✓*2 | |
| Schedule calls / interviews / internal meetings | ✓ | ✓ |
| Invite coworkers | ✓ | ✓ |
| Customize event title and description | ✓ | ✓ |
| Schedule multi-part interview | ✓ | ✓ |
| Events automatically added to invitees' calendars | ✓ | ✓ |
| Reschedule & cancel events | ✓ | ✓ |
| Receive RSVP alerts via email | ✓ | ✓ |
| Candidate profile link included in invite | ✓ | ✓ |
| Book rooms | ✓ | |
| View coworkers calendars within Workable | ✓ | |
| See coworker and room availability | ✓ | |
| Include Google Hangouts Meet link | ✓*3 | |
| Include Teams meet link | ✓*4 | |
| Enable candidate self-scheduling | ✓ |
1 As long as the communication is started in Workable, the messages are synced to both the user's inbox and candidate timeline.
2 Past communication should be received from the same candidate's email and have the same subject. They should also be located in the primary inbox.
3 Only supported with Gmail integration.
4 Only supported with Microsoft 365 integration.
FAQs
Can I connect both Gmail and Microsoft 365?
No. You will have to pick one or use our Standard integration.
Can I use the Gmail/Microsoft 365 integration with a shared or alias mailbox?
No. The integrations don't work properly with this type of mailboxes. Always use a single user primary mailbox.