Trouble receiving emails from Workable

Not receiving notification or invitation emails from Workable? We're here to assist you! We've put together some helpful tips to help you locate invitations to join Workable and email notifications.

Check your email settings

Step 1: Make sure your email address is up to date

1. Click your profile icon in the upper right.
2. Select "Your profile".
3. Check that your email address is correct. If you need to update it, follow the steps to change your email address.

Step 2: Check your email notification preferences

Check your email notification preferences to see if any notifications are disabled, which may prevent emails from being sent. If needed, modify your settings and click "Save changes" when you're done. 

Step 3: Check spam folders and other email filters

Check your spam or junk folder, as well as any inbox filters, in case emails from Workable are being sent there by mistake.

The reason for the emails ending in spam is usually the recipient's email provider settings or the settings that they set up on their own for the filter. If you locate the email, you can mark it as 'not spam' so that the message is delivered to your regular inbox next time.

If you're having trouble finding the email, you might want to search your Inbox for the @workablemail.com domain, as that's where we send these messages from. 

Step 3: Allow emails from Workable

If the email isn't in your spam folder, your organization's spam filters and security settings might be blocking it. Check with your IT team to see if Workable emails are being flagged. They may need to add Workable's email domains to an allowlist.

Troubleshoot specific emails

Invitations

Ask the sender of the invitation to confirm that they sent your invitation to the correct email address. They can always send you a new invitation if needed.

Reset password emails

If you have requested to reset your password but you are not receiving the email:

• Check your spam or junk folder.
• Verify that the email you provided for the password reset is the one you used to sign up for your Workable account or the current one if you've changed it since. If the email you enter isn't linked to a Workable account, you won't get the password reset email. 

Referral notification emails

You should have signed into your referral account at least once to get referral notification emails. If you’ve never signed into the portal, you won’t get emails. For more details about the specific time/day when the referral notifications are sent, check here. 

Still having trouble? Contact us for further assistance.