If you've sent an offer to a candidate via an e-signature template and something has changed, or they withdrew, you should follow the below steps depending on the offer status.
The candidate hasn't accepted the offer yet:
- Cancel the offer already sent. The candidate will be informed of the cancelation via email. If you use Hiring plan, canceling an offer will reopen the reserved requisition.
To send a new offer with updated details, initiate the offer process again by clicking the stamp icon in the toolbar.
- If you wish to use an alternate template, click Change template on the upper right of step 2.
After submitting the new offer details, the updated information will be sent to the candidate, and the original offer link will stop functioning.
The candidate has accepted the offer:
To send an updated offer or cancel an accepted offer (in case the candidate withdrew), please contact our Support team for further help.