If you are unable to promote a job on Indeed, review the common cases below and follow the corresponding resolution steps:
1. You don't have permission on Indeed to sponsor a job
If you have not been invited to your employer account, or if you were invited without permission to sponsor jobs, you will not be able to purchase an Indeed campaign. To resolve this:
- Ask your company's Indeed admin to visit the Indeed users page and invite you to your company's Indeed account with permission to post and sponsor jobs (Most common access level). For existing users, an admin can edit user access from the pencil icon under actions.
- Disconnect your Indeed user account under your Profile (connected apps) and authorize it again when you go to sponsor a job from Find Candidates > Premium job boards.
2. You haven't given all the necessary permissions on Indeed
When authorizing your Indeed user account, you will be asked to grant certain mandatory permissions so that Workable can access your account. If you declined any of these permissions, you will not be able to sponsor a job on Indeed. To resolve this:
- Disconnect your Indeed user account under your Profile and connected apps
- Authorize it again when you go to sponsor a job from Find Candidates > Premium job boards, making sure that you have all the permissions ticked before clicking Allow