Note: You will need to be a Super Admin in Workable to perform these actions. If you don't have access to Workable but received an email for a transaction failure please notify your HR/ Recruiting team.
Add and manage credit cards on the Settings > Billing Information page.
The first card added is marked as the "default" card and will be used for recurring billing, such as payments for the self-service plan you choose to purchase.
If you add multiple cards, you (and other Super Admins) can select which card to use during the checkout process for tools like premium job board posts and Workable Campaigns.
Adding a new card
To add a new card:
- Locate the 'Payment information' section (at the bottom of the Billing Information page)
- If this is the first time you add a card, click on the Card tile and fill out the information
- To add an additional card, click Add another card below your existing card and enter the details
- When you are ready, click 'Save changes'
Changing the default card
If you have multiple cards logged, you can change which one is used as the default card. To do that, just click on the card you wish to make default, and you will see the default blue tag added to your selected card.
Removing a secondary card
Click Edit to completely remove a card. When you have a pending payment or an active subscription, you cannot remove the default card without setting a new default. If you have only one card, start by adding an additional card. Then, select this new card to become the default before removing the original card.