Workable determines duplicate candidates by email on a job basis and not generally for the entire account.
Duplicate applications for the same job
When a candidate applies for a job, a candidate profile is created in your account for that specific job. This profile is based on the email address used for the application. Candidates might apply more than once for the same role using the same email address but there are several scenarios that can occur depending on the candidate's status.
|Candidate reapplies for the same job with the same email and hasn't been engaged (e.g. moved, commented, emailed, etc.)
|Candidate reapplied for the same job with the same email and has been engaged (e.g. moved, commented, emailed, etc.)
|Candidate has been uploaded/sourced and later applies for the same job with the same email
|Candidate is referred, and later applies for the same job with the same email
They are treated as duplicate sourced candidates according to the above scenario.
They receive a confirmation on screen that their application has been submitted successfully, and an email to verify their application (even if there has been activity on their timelines).
|Candidate applies, and later is referred for the same job with the same email
If the candidate you want to refer is already being considered (for example, if they already applied on their own, or if another coworker referred them) the details you submit will be sent to the hiring team to review, but you won't be able to track their progress or be eligible for any rewards since you were not the original source for this candidate.
Learn more here.
Multiple applications for different jobs
Candidates may apply for multiple jobs at your company or be sourced for different jobs over time. For each job that a candidate is in consideration for, a unique candidate profile will be created based on the candidate's email address.
If a candidate applies for Job A and Job B, they will have two profiles in your account - one for each job. Any interaction with the candidate will be unique on each profile. For example, when you leave an evaluation for a candidate in Job A, nothing will update in Job B.
On the Candidates page, we will display by default the most recent profile (based on the creation date) from the candidate pool that a member can view.
The rest of the profiles will be nested under the 'Also in x other jobs' indication in chronological order. Other candidacies will be listed here even for jobs you are not on the hiring team, but in this case, the candidates will not be clickable.
Other candidacies will also appear in the candidate profile under the Candidate overview, provided the candidate has used the same email address for all applications.
See which jobs a candidate is also being considered for and jump straight to those profiles by clicking the job title.
Although merging candidate profiles is not supported, you can explore the alternatives covered in the below article: Is it possible to merge two candidate profiles?