Workable’s award-winning support is available to all accounts from our teams in the US, Europe, and Australia.
How to Contact Support
1. Via the Workable Assistant. To access the Workable Assistant, click the question mark icon from your main navigation menu (next to your user icon). Type your question, and if you can't find a quick answer, contact our support team directly via email.
2. If you don't have a Workable account or cannot log in, use the Contact Support form.
⏰ Support Hours
- Our team provides 24/7 support for email inquiries, which are answered in the order they are received. During regular business hours, you can expect a first response within 3 hours. Please note that you may not always interact with the same team member throughout the resolution process.
- For urgent issues, we recommend using phone support (when available). Live support is available during our regular business hours Monday to Friday, 3:00 am to 5:00 pm ET (7:00 am to 9:00 pm GMT), excluding holidays or special events.
- We also monitor critical issues affecting Workable users 24/7. Updates on these issues are posted on the Workable status page, where you can subscribe for notifications.
How to view my support requests
To check your past or pending support tickets:
- Visit our Help Center and log in (if you're not already) by clicking Log in in the upper right corner.
- You can now access all your conversations with our Support team here at any time.
Holidays & Special Events
Please anticipate reduced coverage during the times listed below. Announcements will be published on the Help Center in advance.
2025
| Date | Holiday/Event | EU hours | US hours |
|---|---|---|---|
| 1 January | New Year's Day | Closed | Closed |
| 6 January | Epiphany | Email only | |
| 20 January | Martin Luther King Jr. Day | Email only | |
| 17 February | President's Day | Email only | |
| 3 March | Orthodox Clean Monday | Email only | |
| 25 March | Independence Day | Email only | |
| 18 April | Orthodox Good Friday | Email only | |
| 20 April | Orthodox Easter Monday | Email only | |
| 1 May | Labor Day | Email only | |
| 26 May | Memorial Day | Email only | |
| 9 June | Holy Spirit Day | Email only | |
| 19 June | Juneteenth | Email only | |
| 4 July | Independence Day |
Email only |
|
| 15 August |
Dormition of Virgin Mary
|
Email only | |
| 1 September | Labor Day | Email only | |
| 13 October | Columbus/Indigenous People's Day | Email only | |
| 28 October | Ohi Day | Email only | |
| 11 November | Veterans Day | Email only | |
| 27 November | Thanksgiving | Closed | |
| 28 November | Day after Thanksgiving | Closed | |
| 25 December | Christmas | Closed | Closed |
| 26 December | Day after Christmas | Closed |