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Contacting Workable Support

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Workable’s award-winning support is available to all accounts from our teams in the US, Europe, and Australia.


How to Contact Support

1. In Workable, click (?) in the upper right of your account and select Ask a Question to access articles or contact support via live chat or email.

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2. Alternatively, use the Contact Support page in our Help Center where pending and past support requests are also available to view anytime.

Support Hours

  • Regular hours are 2:30 am - 5:30 pm ET (7:30 am - 10:30 pm GMT), Monday to Friday, excluding holidays or special events.  Chat and phone may periodically be unavailable during this time based on current demand.
  • Inquiries are handled in order of receipt, normally within 3 hours during regular hours. For more time-sensitive issues, we suggest contacting us via chat or phone when available.  Accounts enrolled in VIP Support receive priority with a one hour SLA for requests during regular hours.
  • Widespread or high-impact issues affecting Workable users are monitored 24/7 with updates posted on the Workable status page. We recommend subscribing to be notified in the case of any new incidents.


Holidays & Special Events

Please anticipate reduced coverage during the times listed below. Announcements will be published on the Help Center in advance.

2019

Date Holiday/Event EU hours US hours
11 November Veterans Day    Reduced
28 November Thanksgiving   Closed
25 December Christmas Closed Closed
26 December Day after Christmas Closed  

 

2020

Date Holiday/Event EU hours US hours
1 January New Year's Day Closed  Closed
6 January Orthodox Epiphany Day Reduced  
20 January Martin Luther King Jr. Day   Reduced
17 February President's Day   Reduced
2 March Orthodox Clean Monday Reduced  
25 March Independence Day Reduced  
10 April Orthodox Good Friday Reduced  
13 April Orthodox Easter Monday Reduced  
1 May May Day Closed  
8 June Holy Spirit Day  Reduced  
7 September Labour Day   Reduced
12 October Columbus Day   Reduced
28 October The Ochi Day Reduced  
11 November Veterans Day   Reduced
26 November Thanksgiving   Closed
25 December Christmas Closed Closed
26 December Day after Christmas Closed