When emailing/texting a candidate (manually or via automated actions), you can choose to use any of the communication templates that your admin team has added to Workable.
Important: If a communication template includes a self-schedule link, it will appear on the dropdown with available templates only if the sender has connected their calendar.
Selecting a communication template
Email templates
To start an email, click the envelope iconon a candidate's profile and select a template from the dropdown menu.
Texting templates
Click the texting icon on a candidate's profile to start a text message, then choose a template from the dropdown menu.
Text with a grey background is placeholder text. You can add placeholder text by clicking the button above the message box.
Switch templates easily by selecting a different one from the same dropdown menu. If you are using Language kits, we will show the templates that match the language of this job at the top. You can fully edit the text after selecting a template and delete or add portions as needed.
Saving a communication template
If you are an Admin or Recruiting admin, you can save templates when using the message form to contact a candidate.
Note: Recruiting admins can save templates only for their assigned department(s)/location(s).
You can click Save template and select whether to replace the current template or save it as a new one.
👉 Read more about managing communication templates as an Admin user.