Note: You must be a Super Admin in Workable to perform these actions. If you don't have access to Workable but received an email about a transaction failure, please notify your HR/ Recruiting team.
If there is an issue with your billing upon renewal, a message is displayed on the homepage to the account's Super admins when payment is unsuccessful, prompting them to update the payment method or billing information.
There are two ways to do so:
- Click your profile icon in the upper right, click on Settings, and select the Billing information section.
- From your Plan page (main menu > Settings), click Edit billing info to open your billing information page.
From here, you can:
- Update your billing address
- Add or remove a card (debit or credit); if you have multiple cards logged, you can change which one is used as the default card
- Add a Direct Debit payment method (US only)
Important: When you have a pending payment or an active subscription, you cannot manually change your VAT registration number or the country in your billing address or remove all your cards. Contact our support team for assistance.