The Workable Agent runs on credits. One credit covers an initial candidate screening — matching against your ideal candidate profile. Additional actions might consume additional credits.
Free credits
All paid Recruiting package customers receive 1,000 free credits as a one-off grant to evaluate the Agent with no commitment. For new customers, these credits are granted once the account moves to a paid plan.
Note: The Agent is not yet accessible to Trial accounts but will be shortly.
Purchasing credits
To purchase additional credits, go to Settings > Plan and select the option to purchase Agent credits.
For online purchases, three credit bundles are available: 5,000, 10,000 and 50,000 credits. Select the bundle that fits your needs and proceed to checkout.
If you prefer to purchase credits via manual invoicing, select Request a call to contact your Account Manager.
Credits expire one year after purchase. The 1,000 free credits are provided once your account moves to a paid recruiting plan and expire 1 year after your plan activation date. They are consumed in First-In, First-Out order and are non-refundable. Credits are not tied to your subscription duration.
Monitoring your credit balance
Account usage:
Under your Plan page, you can view your total Agent credit balance. Hover over the credits section to see a breakdown of each credit bundle and its expiry date.
Job usage:
Under the AI agent tab for each agentic job, you can see the number of candidates evaluated so far, which gives you a view of the Agent's activity on that job. For your overall credit balance and usage, see the Plan page.
Low credit notifications
Workable will alert users with purchase permissions when your credit balance is running low:
- Email notifications: sent at 80%, 90%, and 100% consumption of your total credit balance.
- In-product banners: displayed on the homepage, Jobs page, and AI Agent tab when 80% of credits have been used, and again when the balance reaches zero.
FAQs
- Do credits expire?
Yes. Credits expire one year after purchase. The 1000 free credits are provided once your account moves to a paid recruiting plan and expire 1 year after your plan activation date. Credits are consumed in First-In, First-Out order, meaning the oldest credits are used first.
- Can I get a refund for unused credits?
Credits are non-refundable.
- What happens if I run out of credits mid-process?
Candidates the Agent has already started processing continue to be processed by the Agent even if the balance reaches zero. Only new candidates entering the pipeline after credits are exhausted will not be processed.
- Are credits shared across all jobs?
Yes. Credits are held at the account level and are shared across all agentic jobs where the Agent is enabled.