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Troubleshooting performance and connectivity issues

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Having trouble connecting to Workable or accessing a specific feature of ours? There are a number of factors that can affect connectivity, and these are the most common that usually come up:

  • Caching issues
  • Outdated web browsers
  • Browser plugins and extensions
  • Antivirus software or security settings
  • Outages or disruptions with third-party services, or internal systems errors


Troubleshooting steps

First, to check if this was just a temporary glitch, log out of all active sessions by clicking on the following link:

https://www.workable.com/signout

Then, log in to your account and check if the issue has been resolved. 

If you are still having trouble, you will need to try out several ways to access Workable to rule out the above reasons.

Try accessing your account in an incognito window (Chrome) or private window (Firefox & Safari). If you are able to connect and operate the site normally, this is often an indication of a caching issue.

Clear your cookies and cache in your browser window and reload Workable to see if the issue is resolved. We suggest using an incognito mode first, so you can avoid unnecessarily deleting stored passwords and other cached information you might need.

Does the issue still persist? Try accessing your account with a different browser. It is not uncommon for some Workable features to be affected by browser's plugins or extensions, but please send us a message in case something is not working right in a certain browser.

Keep in mind that Workable performs best and is fully supported on the most recent two versions of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge
  • Microsoft Internet Explorer

If the issue has not been fixed in a different browser, try accessing Workable from another network. Disconnect from the network you are currently using and try logging in from your home wifi or through mobile data. If you are able to access your account, the issue might lie in stricter security systems that your organization is using. We suggest working with your IT team to resolve this, as they will need to whitelist specific Workable domains to allow the tool to run on your computers.


Outages and internal errors

Widespread or high-impact issues affecting Workable users are monitored 24/7 with updates posted on the Workable status page. Subscribe to get notified in the case of any new incidents.