You can set up an internal approval process for your "offer" type e-signature templates. After setting up an offer to send to a candidate, chosen hiring managers or administrators will need to approve or sign the offer before the candidate is contacted.
The entire approval process is recorded on the candidate’s profile so the team can see which stakeholders need to provide their approval or why a hiring manager rejected the offer details.
Setting up an approval workflow
- Click your user icon in the upper right and select Settings and then Templates from the menu on the left
- Locate the e-signature templates section and edit or add a template, selecting the type "offer"
- In the Approval workflow section of the template editor, you’ll create a process through which your coworkers will review and approve an offer’s details.
- Click Add Approvers to create one (or more) approval group(s). One person from each group must approve the offer before it can be sent.
- Add users by name or by user type. For example, add ‘Admin’ or ‘Hiring Managers’.
- Click Add more approvers to add more and more groups.
Below are your options when adding users:
- Super Administrator group: any Super Admin in Workable can approve the offer
- Recruiting Administrator group: any Recruiting Admin assigned to the job can approve the offer
- Hiring Managers group: any user who is assigned to the job as a 'Hiring Manager' can approve the offer
- Name: this specific person can approve the offer - they must be an admin or assigned to the job as a 'Hiring Manager'
An approval notification will be sent to each group in succession, i.e. Group 1 must approve before Group 2 is notified, and so on.
In this example, when we're ready to send this offer template to a candidate the Administrators on our account and Alexia are notified and asked to approve.
After any one of the people in the first group approves the offer, the Hiring Managers assigned to the job will then receive a notification to review and approve the offer. Once a Hiring Manager approves the offer it will be sent to the candidate.
Note: If the sender of an offer qualifies as an approver in any approval group, then those groups will approve the offer automatically. The sender inputs all of the offer details and verifies the information when setting up the offer. Since they have already approved the offer during creation, any step where they might have had to approve it is auto-approved.
Adding a company signatory
You can also add a signer to the offer letter (signers should be Hiring Managers and above). The [company_signature] variable must appear in your offer document in order to add a signer. If needed, you can add the [company_signature] variable more than once and the signer's signature will appear anywhere the variable is used. Once added to the document, the offer letter settings will request you to assign a signatory (this is mandatory).
The "signatory" field can be set to be a group of users. Just like for approvals, groups like "Super Administrators" and "Hiring Managers" can be used in place of specific people. If for example "Hiring Managers" is used, one specific hiring manager for that job will be selected at the time that an offer is sent to a candidate. Ultimately only one person will provide a signature.
As the last step in the approval process, this person will be notified to sign the document before it is sent to the candidate. That person will receive a link where they can provide their signature via Dropbox Sign (formerly HelloSign). Regardless of the number of times the signature variable is used, the signer will be required to sign the document only once.
Using an approval workflow
Choose the offer option for a candidate in the Offer stage as normal. Enter the offer details.
If an approval workflow has been set up then the workflow will appear when you review the details. Confirm the details and click Send offer for approval, which will initiate the approval workflow.
Users in the first group will receive a notification in their Workable Inbox as well as an email. The offer details will appear in the notification/email for the approver to review. They will have an option to approve or reject.
Here, a Workable user has received an Inbox notification with all of the offer details (including things like salary, vacation time, etc.). They can hit the checkmark to approve or the X to reject the details.
If a user rejects the offer they will be asked to note a reason and the person who initially set up the offer will be notified. Any necessary updates should be made and the offer can be set up again.
After 1 person in the first group has approved the offer, then the next group is notified and so on.
As each group provides their approval the Offer section on the candidate’s profile in Workable will update. The approver from each group will be noted in the offer details with a green checkmark next to their user icon.
After all groups have approved the offer, a link to sign the offer document will be sent to the signer. The link will open the document in Dropbox Sign (formerly HelloSign) where the user can provide their signature.
Once the document has been signed it will be sent to the candidate automatically.