Customizing referral emails and notifications

As an Admin user, you can customize referral emails by navigating to the Referrals settings page under the Referral emails section. 

Customize referral email content

The default email text we use is already filled in both emails; click Preview to see them. The default emails will continue to work until any changes are made through the settings.

Customizable emails include:

1. Email sent for new job openings to the employees

Edit the message to add additional text and placeholders or attach a file (up to 5MB). 

2. Email sent to the referred candidates 

❗This email will be sent only if the referrer selects "Yes" for "Do they know they are being referred?" question. 

Edit the message to add additional text and placeholders or attach a file (up to 5MB). If you are using Language Kits you will be prompted to provide the email translations for other languages added to your account.

The default emails will have translations available automatically when Language Kits are activated. 

💡To preview the recipients' view, click the Send test email option on the upper right of the editor. The modified email will be sent to the email address associated with your Workable account for you to review. 

Set notification frequency

You have the option to set the notification frequency for when users will receive emails about newly posted jobs. If you adjust this setting after users have joined, they will not be impacted unless you select "Never". 

• Daily: Recommended if you recruit intermittently throughout the year.
• Weekly: Best if you tend to post several jobs in a short time period.
• Never: Use only if you have another method to notify coworkers about your referral program and new jobs. Selecting this option disables new job notifications for all portal users. Users will not be able to opt into notifications themselves. This can significantly reduce the referrals you receive if you don't have another way to tell coworkers about new jobs.

FAQs

What time/day will the referral notifications be sent?

Referral emails (daily or weekly) are consistently sent at the same hour as the previous email or when email notification settings were adjusted.

For weekly notifications, the first email is sent 7 days after signup, followed by subsequent emails at least 7 days after the last one. If it has been a while since the last email, a new notification will be sent once new job opportunities are available.