Workable Texting [Beta]

This feature is currently available for selected accounts through a beta program.

The Workable Texting feature can be used to communicate with candidates over text message. Using the primary phone number on the candidate's profile, send a text to that number through Workable.

When candidates reply to your text you are notified through Inbox notifications in the Workable app and desktop site, as well as through updates on the candidate's Timeline. Your personal number remains private. The sender number is randomly generated automatically by Workable.

This feature is currently under development. Stay tuned for updates and improvements to the feature-set and functionality.

 

Using Texting features

If you are in the beta program, Texting will be enabled across your account automatically.

When viewing a candidate's profile a new button will appear on the action bar:

Clicking the button will open the messaging form on the Timeline. You'll be able to confirm the number at which the candidate will be texted. Type your message (up to 1600 characters at a time) and click Send Text Message when ready.

Workable automatically generates a random US-based number through which to contact the candidate. The candidate will receive the text as if it were any normal message, they can even add it as a contact in their phone.

When the candidate replies you will receive a notification through the Workable app and desktop site and you can reply through your Workable Inbox. Updates to the conversation are always posted on the candidate's Timeline too and you can set the visibility level of the conversation to protect sensitive information.

 

Troubleshooting

Wrong primary phone number / Not receiving replies

Verify that you contacted the contact at the correct number. To change the candidate's contact number:

• Access their profile in Workable and click the three dots on action bar
• Select Edit Candidate
• Find the phone number field and click on it to update it
• Save the changes to exit the editing mode, the number will now be updated