The subdomain is a part of the unique web address that is set automatically by Workable as soon as you create the account. It is the URL of your Workable branded Careers page and it has the format of <companyname.workable.com>.
The subdomain can be updated anytime by your account's Super Admins in the Company Profile section of the main menu.
It's important to remember that if you decide to rename your subdomain, you are actually changing the address of your Workable Careers page and, consequently, the URLs of your Workable job pages, application forms, and of the privacy notice (if you are using our standard version hosted by Workable).
After the change, Workable will update the application links for all your job postings published on job boards (free and premium). Keep in mind that any direct links to your job that have been manually shared will not be updated. Links that use the previous subdomain will no longer be valid and the visitors will be redirected to a page with the 404 error message "This page does not exist".
Other aspects that might be affected are the integrations that require your Workable subdomain for the setup. For every integration that was enabled in this way, you will need to re-enter the subdomain to establish a new connection in the Integrations section of the main menu.
If you are using Workable API to fetch or send data in your account, make sure to update the subdomain you are pointing to so the API call doesn’t fail.
Errors when changing the subdomain
- The subdomain is not in the right format. Make sure the characters you use are all lower case with no spaces.
- Your subdomain is already taken. Contact us to find out what can be done.
If you have connected your single sign-on (SSO) provider to Workable, it is not possible to change the subdomain. Please reach out to your account manager or contact us for further help.