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Send automated emails to disqualified candidates via Zapier

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When a candidate is disqualified for a job they are not made aware of this change in status until a hiring team member chooses to email them. By using Workable’s integration with Zapier you can automatically send an email to candidates when they’re disqualified.

Zapier has a free account for basic use. For heavy use there are tiered pricing options.

To begin: Sign in to Zapier and make a new Zap.

1. Set the trigger

You'll need to tell Zapier that when a candidate is disqualified in Workable (the trigger), then an email should be sent (the action).

On the left hand side of Zapier choose Workable as the first app, and then ‘New Disqualified Candidate’ as the trigger.

Connect your Workable account.

Next you’ll confirm your Workable account, the job, and the stage where the notification to candidates will occur. Leave the job and stage fields blank if you want candidates across all jobs and stages to receive an email when they are disqualified.

2. Set the action

For the next step in Zapier, set the action by selecting your preferred email client and then ‘Send Email’.

Connect or select the email account you’d like to use. You need to be able to verify the account (Zapier will send you an email to do this) so it has to be an account you have access to.

You might want to use a generic email address like hr@yourcompany.com. The email address you choose will be used when sending the email to the candidate. It will be shown to candidates and they will be able to reply directly to it. This is not a Workable email address and candidate replies will not be reflected on their profile in Workable.

Setup the email template you want to use and send out a test email.

Important: When you send out a test email, Zapier will actually send an email to a candidate. If you don't want to contact a candidate, select the option to preview the sample.

3. Activate the Zap

Review the trigger and action steps and turn your Zap on. Candidates who are disqualified will now automatically get your customized email as soon as you hit the disqualify button!