Scheduling emails/text messages is available for:
To start, click the split button next to the Send email.
You will be prompted to choose when you would like for the email to be sent:
- The default options are:
- Next working day morning
- Next working day afternoon
- The following Monday morning
- If you select the Custom date and time option, you can choose the date, time, and timezone to schedule the email/text message.
When the email/text message is scheduled then the relevant activity is displayed on the candidate's timeline. When the scheduled message is sent, the scheduled activity will disappear and be replaced by the sent message activity.
Send now or cancel a scheduled message
Under the three dots menu of the scheduled timeline item you will be able to:
- Send immediately a scheduled email/text message
- Cancel a scheduled email/text message
If a scheduled email contains a self-schedule link, then the availability will apply from the scheduled day onwards. For example, if the self-schedule link’s availability is from ‘Tomorrow’ and for ‘1 week’ and you schedule the email to be sent in 1 week, then the availability will start from the next working day after the sending and will last for a week.
To see the messages that were scheduled or failed visit the Activity Stream and select the relevant candidate filters:
- Scheduled message
- Failed message
The scheduled activity (for individual or bulk messages) will also be included under the Activity report.