By default, only account administrators and Hiring Managers can request a background check and view the results. If another type of user on the account tries to initiate a background check they will be asked to contact an admin.
If you'd like Standard Members to be able to request background checks, navigate to the Integrations section of your account by clicking your profile icon in the upper right of Workable. (You must be a Super Admin to access this section.)
Locate and click on Checkr - Workable's background check partner - in the list of integrations. Set the 'members can request background checks and view results' switch to ON and click Update Settings.
Standard Members will now be able to initiate background checks for candidates in jobs located in US and view the results without the approval of an administrator.