{"article":{"id":14220049122327,"url":"https://workable.zendesk.com/api/v2/help_center/en-us/articles/14220049122327.json","html_url":"https://help.workable.com/hc/en-us/articles/14220049122327-How-do-I-import-emails-from-my-inbox","author_id":395185998993,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":2,"upvote_count":2,"downvote_count":0,"section_id":6515562392983,"created_at":"2023-04-28T12:19:41Z","updated_at":"2026-10-01T14:45:08Z","name":"How do I import emails from my inbox?","title":"How do I import emails from my inbox?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-01T14:45:08Z","user_segment_id":null,"permission_group_id":858153,"content_tag_ids":[],"label_names":["email sync","import emails","import communication","eml","EML files"],"body":"

Automated email sync

If you use our Gmail or Microsoft 365 Outlook integration, any reply to emails from candidates via your regular inbox will sync in Workable automatically. This feature saves you time by keeping all your communication in one place. 

Note: It needs ≈ 15 minutes for a conversation from your Inbox to get into Workable.

🔒 For the automated email sync to work, the following requirements must be met:

 

Manual import 

To manually import communication with candidates started in your Gmail or Outlook inbox, follow these steps:

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  1. Locate the candidate in Workable.
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  2. Navigate to the Communication > Messages tab.
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  3. At the bottom of the tab, click the link to import messages between you and the candidate. The conversation will be added to the candidate history in Workable, and any new messages in the same conversation will be automatically imported.
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The example below shows what the button will look like if you integrate with Gmail.

Important: To protect employee privacy, messages can't be imported for internal candidates when the candidate's email domain matches your account domain or the email domain of the member importing the messages. In this case, you'll see the following error: 'Email import is not possible for internal candidates to protect employee privacy.'

 

Troubleshooting email sync issues

If you are facing email sync issues and the manual email import failed, contact our support team for further assistance, providing the EML files of the emails that did not sync. Below are instructions on creating an EML file based on your email provider:

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  1. Open the email you wish to save.
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  2. Click the three dots in the top right corner of the message.
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  3. Click on the Download message button to create the .EML file.
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  1. Open the email in your browser.
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  2. Right click the message you want to download.
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  3. Select Save as. The email will be saved as an .eml file on your device.
    4. \n
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  1. Open the email you wish to save in the Mail app on your Mac.
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  2. Click File, then select Save as.
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  3. Select Raw message source as the format.
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  4. Then click save to create the .EML file.
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